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Why retailers are buzzing about “omnichannel”
Shoppers today have a lot of choices: there are more ways than ever to find and explore products. The reality is that a lot of us use a mix of online and offline activities as we shop. Many of us stand...
View ArticleThe fastest service in the west (and everywhere else)
When it comes to retail, one of the best ways to differentiate yourself from the competition is to provide awesome customer service. And when it comes to service, speed is one of the most important...
View ArticleSeven secrets to ecommerce success
When overhauling their digital marketing strategy, businesses tend to concentrate on their website, focussing on functionally effective, visually beautiful pages. But the best companies know there’s...
View ArticleThe holiday rush is coming: are you ready?
The holidays are a great time for the retail industry. According to the National Retail Federation, retailers pulled in $579.8 billion in sales in the month of December 2012 alone. With the big swing...
View ArticleLeading the Starbucks Way: Q&A with Joseph Michelli
Speaker and bestselling author of Leading the Starbucks Way: 5 Principles for Connecting with Your Customer, Your Products, and Your People, Joseph Michelli will be joining Zendesk for a free webinar...
View ArticleOne Face of the Brand support: how retailers rise above the competition
Today’s retail landscape is chaotic. Online and traditional brick and mortar stores go head to head at every turn to attract and keep loyal customers—and build new customer relationships. Creating...
View ArticleNorway wins the gold medal in customer service
For many companies, the last quarter of the year represents both a challenge and an opportunity: a huge jump in potential customers can mean an equally huge jump in revenue. But this also means more...
View ArticleMost people still prefer an actual store
Despite the convenience of shopping online, 75% of shoppers still prefer the experience of a brick and mortar store. Many people point to things like having instant access to help from store clerks or...
View Article2014: the year of omnichannel customer service
2014 is shaping up to be the year of omnichannel. Consumers are becoming more comfortable interacting with companies via email, phone, in store, online chat, and social media, and as a result, they’re...
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